Systems Implementation & Service Management Coast to Country Parks

Question: Discuss about the Systems Implementation Service Management: Coast to Country Parks. Answer: Introduction As per the approach of post war baby boomers and with the given increased importance give to the leisure, it has been found that, for the development of Coast to Country Pub, a service level agreement is needed to be considered. Recently there is an ad hoc approach to the service management by the IT support staffs at the, head office located in Melbourne and both small and large caravan park. Over some of the decades, IT service management is adequate. However, in the recent times the concern is increasing rapidly regarding service level. There are different options of service level agreements however; based on the background of the project an accurate Service Level Agreement is needed to be prepared by the head of the IT support staffs. Service level agreement Service level agreement is referred to as a tool or formally negotiated agreement that helps to identify the expectation, responsibilities and communication approach that must be followed between the consumers and service providers. The process of establishing a service level agreement, strengthen the communication between the club members and the developers. The aims of the clubs are to provide general services and to build loyalty among the club the existing members and new members who have joined the club. They have large caravan parks, those are independent in nature, provides successful accommodation to all the public club members. Service level agreement is defined as a service that provides services which are expected from the vendors. These are lying out the metrics through which the services can be measured accordingly. This is a critical factor considered for the contract of any technology vendor. Based on the type of the project the SLA should be prepared. It includes not only the service description provides and the expected service levels rather the metrics through which the services can be apparently measured. In order to add and remove metrics, SLA also provides duties and a responsibility of each of the members associated to the club and also gives the remedies and penalties for breach. SLA helps to communicate with the elements and all other communities in place to provide a consistent IT service support and delivery to the clients through service providers. It provides a clear reference for the service time frame that represents a concise, clear and a measurable description of service provision to the consumers. Through SLA, perceptions can be matched of thee expected service provision along with the actual service support and delivery. Different Service Level Agreements Different types of Service Level Agreements (SLA) are there such as customer service level agreement, internal service level agreement, vendor service level agreement, that might assign a type (Binu and Gangadhar 2014). Based on the ITSM requirements among these types of assignments the most suitable SLA for this CCP is the vendor service level agreement. This is referred to as an agreement that helps to create a bridge between the members and the vendors of CCP construction. The project is willing to append a design based solution for the identified problem. Based upon the technical resource availability, the help desk staffs will need to look all possible activities, according to the call service by using different remote access tools. Besides this it will support the analysts for accessing the resources (Zhao et al. 2014). SLA ensures that the total expenditure expending to serve the correct purposes. It also provides proper work station support to the members (Katyal and Mishra 2014). Additionally it also provides proper support to the servers. Through regular server maintenance, the system logs and all backup can be monitored accordingly. Whether the adopted resources are utilizing accurately or not are also measured easily with SLA. For Coast to Country Parks (CCP Club), the SLA is needed to be developed for the following reasons: Onsite support can be achieved by the same technicians on a weekly basis according to the created preliminary schedule (Juneja and Sharma 2014) It also includes all callouts those are emergency but non-scheduled It does not take any additional fee for the callout It provides proactive and reactive maintenance details of the CCP club It provides unlimited telephonic support and loan unites as well wherever required For all computing equipments, details insurance report are available From the remote support advantages, around 70%of the problems can be resolved For any additional EOS, discounts are available It also gives proper backup to data and security From the overall discussion it can be said that, with the enlarged importance provided to leisure, the demand for better quality travel accommodation is also increasing eventually (Chraibi et al. 2017). Nowadays, vast changes are taking place and as a result the caravans are replacing by privately owned caravan parks. However, the individually owned caravan parks did not stand beneficial and contained many disadvantages as well (Busalim and Ab Razak Che Hussin 2015). Due to number of reasons these issues have been occurred and as a consequence, most of the times the members collaborate together to develop a caravan park club. The travelers often get additional benefits which helps to grab new members and also lock in existing consumers. In the operations across Australia, many caravan parks are there such as Family Park, top parks etc. These give high competition to chemist shop, hotel liquor shops etc that are independent in nature but completely joined together and in many case eac h of these chains might have loyalty cards (Sharaf and Djemame 2015). Another park named as Coast to Country Parks (CCP) was there in Australia. Conclusion The aim of this park is to provide common services and loyalty among the community team members. In addition to this it also serves available accommodation to the members of the club. For service management there is an ad hoc approach provided by all the IT support staffs. It can be said that, Service Level Agreement (SLA) provides proper guidelines, negotiation and consensus building approach to the consumers. From the CCP project perspectives. Before collaboration, Vendors Service level agreement should be prepared to make the club measurably profitable. References Luna, J., Suri, N., Iorga, M. and Karmel, A., 2015. Leveraging the potential of cloud security service-level agreements through standards.IEEE Cloud Computing,2(3), pp.32-40. Katyal, M. and Mishra, A., 2014. A comparative study of load balancing algorithms in cloud computing environment.arXiv preprint arXiv:1403.6918. Busalim, A.H. and Ab Razak Che Hussin, 2015. 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